Delmarva Heating & Air Guarantee

If you need service or even a new heating and air conditioning system installed, why not choose the company on Delmarva that offers you the most in the way of Guarantees.

It's common for some companies to offer a low price to "fix" your hvac system, only to find out later that they only partially fixed it, or even worse, they created more problems. And have fun trying to get most companies back out to do it right.

Delmarva One Hour Heating & Air Conditioning is special. We spell out our Guarantees so that everyone can see them, even our competition! We stand behind out Guarantees with CASH! with our U-Win Guarantee Read more about our great Guarantees below. Have questions, contact us now.

• On-Time Guarantee | "Always On-Time, or You Don't Pay a Dime!" In fact, if our serviceman is even one minute late for a scheduled service call the repair is on us. You choose a convenient appointment time that fits your schedule and we'll be there, 7 days a week with no overtime charges. Does not apply to installation of new equipment and no charge appointments.
• Drug & Alcohol Free Guarantee | Our employees go through an extensive battery of background checks before being hired, and random drug tests to ensure the safety and comfort of our great clients. Fact: Heating & Air is one of the most attended technical classes in prison. We do not hire felons or those with criminal backgrounds.
• Property Protection & Client Respect Guarantee | Our installation technicians are the best in skill, attitude and workmanship, and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection mats on all work and traffic areas. If they fail to do any of the above, we will give you a five (5) year Comfort Club membership at No charge to you.
• Exclusive One Year Satisfaction Guarantee | If our repair fails during the current cooling or heating season, we’ll repair it again at no cost to you. Specific repairs are guaranteed for 1 full year. Industry standard is 30 to 90 days. That's much more than other hvac companies offer!
  
  On New Installs | Assures your complete satisfaction with your investment in your comfort system. You must be satisfied with the craftsmanship and materials provided. If within two (2) years from the date of installation, you are dissatisfied with the performance of your comfort system, we will make any and all modifications necessary to meet your satisfaction. We’ll even remove the system and return your entire purchase price!
• Straight Forward Pricing | We give you options for solving your heating and air conditioning problems, tell you the investment of your repairs upfront, and wait for your approval before doing any work. There are never hidden fees and we do not charge "by the hour" and then drag our feet to run up the bill. That's dishonest!
• The 97% Difference | Our employees are the very best in the business. Only 1 out of 33 of those who apply actually qualifies to enter your home wearing the One Hour Heating & Air Conditioning® uniform. That ensures quality workmanship and a happy client, every time.
• Total Comfort Guarantee | Your comfort is our priority, that’s why there is a guarantee that the heating and cooling system we install in your home will heat or cool your home to specification for a full five (5) years. Or we fix or replace it FREE!
  
  On New Installs | We want you to be comfortable, so that’s why we guarantee that the complete system package we install in your home will heat or cool your home to the design specification of 72˚ on a 100˚ day and 72˚ on a 0˚ day. A complete system package consists of new equipment, new duct work & new controls.
  We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home.
  If the desired temperature selection is not achieved for a full five (5) years from the day of installation we will make any modifications & repairs necessary, to achieve your comfort at no additional charge to you.
• Total Replacement "No Lemon" Guarantee | On New Installs | If the compressor in your heat pump or air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new heat pump or air conditioner and give you a brand new five (5) year “No Lemon” Guarantee.
  If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year “No Lemon” Guarantee.
• $500 No Frustration Guarantee | On New Installs | If your new comfort system breaks down during the first two (2) years and leaves you without heating or cooling, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.
• Peace of Mind Total Service Guarantee | On New Installs | Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Premier system or five (5) full years on Deluxe or Basic systems you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with One Hour recommendations). That’s total worry-free system performance for the next (10) years on an Optimum or Premier and five (5) years on a Deluxe or Basic system.
• U-Win Guarantee | U-Win is a private organization formed to resolve disputes between contractors and their clients. We have $20,000 of our money sitting in their bank account to give to any one of our clients that is not 100% Satisfied with our work. That is customer care at it finest, if we don't say so ourselves.

We venture to say to that our clients will not find these Guarantees anywhere else on Delmarva. But if you do, we will match the offer our competitor is giving you and then Beat It! We serve our clients and our clients are number one.